MTN customers appeal to company give them education on its new directive on MoMo transactions

Customers of the giant Mobile Telecommunication Network (MTN) have appealed to the company to sensitize the public more in connection to the introduction of ID cards for MoMo cash transactions which started on April 2.

According to the customers, although they have seen some information on social media platforms, they were not adequately educated hence its introduction.

They complained about how the exercise was introduced, adding that most customers are not aware.

“If something of this sort will mandatory take effect, it behooves on MTN to educate them since the majority of Ghanaians are not on social media platforms to know and comply with the directive,” one of the customers stressed.

She added that, even though it’s mandatory, it behooves on MTN to be proactive and give prior notices while reminding customers whose MoMo account bears the details of other people of what measures to take not to lose their MoMo money.

They also admonished MTN to intensify its sensitization by leveraging the social media advertisement through mainstream media such as TV, Print and radio to reach the masses.

The customers of the telecommunication giant appealed to the company to also adopt the interactive voice response to further disseminate the directives to all persons; including the visually impaired and those unable to read just as they did with the Covid-19 protocols education.

MTN has announced that effective April 2, an upgrade in its mobile money system will demand that agents will be required to input customers’ valid National ID number before transactions can be successful.

According to MTN, this is part of measures outlined to curb the hike in fraudulent activities targeted at its customers with the introduction of this layer.


Source: Ghana|

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